Individual in this role will be responsible for the management of department staff and auto claims adjustment activities for specified lines of business and geographical territory.

Essential Responsibilities:

• Provide day to day leadership for an 40+ person department including direct management of supervisory level staff and oversight of staff hiring, training, promotions, transfers and salary administration
• Analyze and resolve claim issues, analyze claim department needs and set appropriate objectives
• Manage loss adjustment activities by ensuring compliance with laws, regulating claims procedures and application of policy coverages
• Responsible for delivery of claims qualitiy of service therby directly impacting the sales and renewals of existing business
• Determine most efficient utilization of resources to produce prompt, accurate claims settlement, managing to expense budgets and positively impacting profit to loss ratios
• Authorizes claims settlements using discretionary limit delegated by senior management
• Daily contact and communication with clients, attorneys, insureds, internal staff and regulatory agencies as necessary
• Assist senior management in establishing claims policies and procedures and ensure proper investigation and settlement of claims.
Requirements:

• 5+ years multi-line adjusting experience required
High School degree/equivalency required. Associates/Bachelor’s degree preferred
• 3+ years staff/department management experience required
• Strong working knowledge of insurance regulations and guidelines
• Excellent communication skills (oral and written)
• Excellent organizational skills.